We are seeking a reliable and organized Office Administrator to support our daily operations and provide exceptional customer service. In this role, you will answer phone calls and emails, schedule appointments, maintain records, assist with data entry, and help keep office operations running smoothly. The ideal candidate has strong communication skills, attention to detail, basic computer proficiency, and the ability to manage multiple tasks in a fast-paced environment. Previous administrative experience is preferred but not required.

Job description:

Scheduler / Sales Virtual Assistant (Remote – PST Hours)

Pay: USD$200.00 – USD$350.00 per week (Based on Experience & Performance)

Job Type: Full-Time / part time

Work Location: Remote

Scheduler / Sales / Admin Virtual Assistant / (PST Hours)

Lupe's Cleaning Service is looking for a dependable, organized, and motivated Scheduler / Sales / Admin Virtual Assistant to join our growing team.

This position combines customer service, scheduling, lead management, and sales support. You will be responsible for helping potential customers book services, following up on leads, managing schedules, and ensuring a smooth customer experience from start to finish. The ideal candidate is professional, detail-oriented, comfortable speaking with customers, and thrives in a fast-paced environment.

Schedule (PST)
Monday – Friday -Saturday (Switch)
Mon–Fri | 6:30AM – 3:30PM (9 hrs)
Sun (prep: 2–4 hrs)

Occasional Weekend Availability
As needed to support business operations and customer inquiries.

Responsibilities

• Answer incoming phone calls, texts, and emails
• Schedule cleaning appointments and manage calendars
• Follow up with leads and convert inquiries into booked appointments
• Assist customers with pricing, service information, and booking questions
• Confirm upcoming appointments and communicate schedule changes
• Update customer records and maintain accurate notes
• Track sales activity and booking performance
• Assist with customer retention and follow-up campaigns
• Support daily administrative and operational tasks
• Work closely with management to improve scheduling efficiency

Requirements

• Excellent English communication skills (written and verbal)
• Strong customer service and sales skills
• Comfortable speaking on the phone throughout the day
• Organized and detail-oriented
• Reliable internet connection and quiet work environment
• Ability to multitask and manage multiple conversations
• Experience with scheduling, customer service, or sales preferred
• Familiarity with Google Workspace, CRM systems, and spreadsheets is a plus

What We're Looking For

• Positive attitude and professionalism
• Strong sense of urgency
• Reliable attendance and communication
• Ability to work independently
• Problem-solving mindset
• Coachable and eager to learn
• Goal-oriented with a focus on helping customers

Performance Expectations

Success in this role is measured by:

• Appointment booking rate
• Lead follow-up consistency
• Customer satisfaction
• Scheduling accuracy
• Response time to customers
• Attendance and reliability

What We Offer

• Fully remote position
• Supportive team environment
• Long-term growth opportunities
• Ongoing training and development
• Performance-based advancement opportunities

If you enjoy helping customers, staying organized, and contributing to a growing company, we'd love to hear from you.